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Shelf2000 Privacy Policy
Last updated: September 2026.
This privacy policy explains how Shelf2000 collects, uses, stores and protects personal data provided by businesses, professionals, users and visitors to the Shelf2000.es online store.
Important information: Shelf2000 sells exclusively to companies, sole traders, clubs, distributors and other professionals. However, when managing accounts, enquiries and orders, we may process personal data relating to representatives, employees, contact persons and other users.
1. Data controller
The controller responsible for processing personal data is:
- Data controller: José María Majadas
- Trading name: Shelf2000
- Tax identification number: 02086764C
- Address: Las Arboledas Industrial Estate, 45200 Illescas, Toledo, Spain
- Email: administracion@shelf2000.es
- Telephone: +34 911 489 966
2. Personal data we may process
Depending on your relationship with Shelf2000 and the services you use, we may process the following categories of data:
- Identification and contact details, such as name, surname, company, email address and telephone number.
- Professional information, such as job title, company or business activity.
- Tax and billing information, such as company name, tax identification number, intra-Community VAT number and billing address.
- Information required for delivery, such as the address, postcode, country and contact person.
- Information about orders, products, quantities, payments, invoices, deliveries, incidents and returns.
- Communications with Shelf2000 by email, telephone, online forms or messaging services.
- Technical and browsing information, such as IP address, device, browser and cookies, where applicable.
Shelf2000 does not need to know the complete bank card details used to make a payment. This information is handled directly by the relevant payment service provider.
3. Purposes and legal bases
Managing accounts, quotations and orders
We use personal data to register professional accounts, respond to quotation requests, process orders, confirm payments, prepare or manufacture products, arrange deliveries and manage exchanges, returns or incidents.
The legal basis is taking steps before entering into a contract and performing the commercial relationship requested by the customer.
Invoicing and compliance with legal obligations
We process the tax, accounting and commercial information required to issue invoices, maintain accounts, comply with tax obligations and meet other applicable legal requirements.
The legal basis is compliance with Shelf2000’s legal obligations.
Handling enquiries and communications
We use the information provided to answer enquiries, provide product information, prepare quotations and follow up communications.
The legal basis will be taking steps before entering into a contract, performing the commercial relationship or our legitimate interest in responding to and properly managing the enquiries received.
Security and fraud prevention
We may process certain information to protect the online store, verify transactions, prevent fraudulent use and maintain the security of our systems and transactions.
The legal basis is Shelf2000’s legitimate interest in protecting its business, customers and systems, as well as compliance with applicable legal obligations.
Marketing communications and newsletter
When a user voluntarily subscribes, we use their email address to send marketing information, news and content relating to Shelf2000.
The legal basis is consent. The user may withdraw their consent at any time by using the unsubscribe link included in the communications or by emailing administracion@shelf2000.es.
Analytics or advertising cookies
Cookies that are not strictly necessary will only be used when the user has accepted them through the cookie settings panel.
The legal basis for these cookies is the user’s consent, which can be changed or withdrawn using the preferences panel.
4. Source of the data
Data is obtained directly from the data subject, from the company or professional they represent, from the store’s forms, from communications with Shelf2000 and from transactions carried out during the purchasing process.
When a company provides information relating to employees, representatives, recipients or other contact persons, it must ensure that it is authorised to provide the information and that these individuals have received the necessary information about its processing.
5. Required information
Fields identified as mandatory are required to create an account, respond to a request, issue an invoice, process an order or complete a delivery.
If the customer does not provide this information or provides incorrect information, Shelf2000 may be unable to provide the requested service or complete the transaction.
6. Recipients of personal data
Shelf2000 does not sell or rent personal data.
Where necessary to manage the commercial relationship, data may be disclosed or made available to:
- Financial institutions and payment service providers.
- Transport, courier, logistics and customs management companies.
- Web hosting, email, maintenance, security and technology service providers.
- Providers used to manage communications or newsletters, where applicable.
- Accounting, tax or legal advisers who need access to the information.
- Public authorities, regulators, courts and tribunals where there is a legal obligation.
These providers may only process the information required to provide their services and must comply with the data protection obligations applicable to them.
7. International data transfers
Some technology providers may process information from countries outside the European Economic Area.
Where an international transfer of data takes place, Shelf2000 will use providers that offer safeguards required by the applicable legislation, such as an adequacy decision, standard contractual clauses or another legally recognised mechanism.
8. Data retention
Information relating to customers, orders, payments and invoices will be retained for the duration of the commercial relationship and subsequently for the periods required to comply with tax, accounting and commercial obligations and to address possible legal liabilities.
Information used to respond to enquiries will be retained for as long as necessary to handle them and subsequently for the period required to address possible liabilities.
Information used to send marketing communications will be retained until the user withdraws their consent or unsubscribes.
Information relating to cookies will be retained for the periods indicated in the cookie settings panel or cookie policy.
9. Individual rights
Individuals whose personal data is processed may exercise the following rights, where applicable:
- Access: to find out what personal data we process.
- Rectification: to correct inaccurate or incomplete information.
- Erasure: to request deletion of the information where appropriate.
- Objection: to object to certain processing based on legitimate interests.
- Restriction: to request the temporary restriction of processing.
- Portability: to receive certain information in a structured format and transmit it to another controller.
- Withdrawal of consent: to withdraw consent without affecting the lawfulness of processing carried out before its withdrawal.
To exercise these rights, send a request to administracion@shelf2000.es, indicating the right you wish to exercise and providing the information required to verify your identity.
If you believe that your personal data has not been processed correctly, you may lodge a complaint with the Spanish Data Protection Agency.
10. Information security
Shelf2000 applies technical and organisational measures designed to protect personal data against loss, alteration, unauthorised access, disclosure or improper processing.
However, no Internet-connected system can guarantee absolute security. Users must also protect their login details and avoid sharing their account passwords.
11. Children’s data
The store is intended for businesses and professionals and is not directed at children. Shelf2000 does not knowingly request personal data from children in order to process orders.
12. Cookies
Shelf2000.es uses technical cookies required for the operation of the store and may use analytics or advertising cookies when the user has given their consent.
Users may accept, reject or configure non-essential cookies through the preferences panel available on the website.
13. Third-party links and services
The store may contain links to websites, social networks or services managed by third parties. These third parties apply their own privacy policies, and Shelf2000 does not control processing carried out outside Shelf2000.es.
14. Changes to this policy
Shelf2000 may update this privacy policy when its services, providers, processing activities or applicable legal obligations change.
The current version will be the one published on this page and will show the date of its latest update.
15. Related information
You can also read our terms of sale for businesses and professionals .
16. Contact
For enquiries about this policy or the processing of your personal data, contact Shelf2000:
Email: administracion@shelf2000.es
Telephone: +34 911 489 966
WhatsApp: +34 657 131 380
