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Terms of Sale for Businesses and Professionals
Last updated: September 2026.
These terms of sale for businesses govern purchases made through the Shelf2000.es online store and form part of the contract between Shelf2000 and the professional customer.
Important: Shelf2000 sells exclusively to companies, sole traders, clubs, distributors and other professionals purchasing products for use in their business or professional activities. Orders intended for private use are not accepted.
1. Scope
By placing an order, the customer declares that they are acting for a purpose related to their commercial, business, professional or organised sporting activity.
Shelf2000 may request information to verify the buyer’s professional status, such as the company name, tax identification number or intra-Community VAT number.
As these are transactions between businesses and professionals, the 14-day right of withdrawal available to private consumers does not apply. Requests for exchanges or returns will be governed by the commercial conditions set out on this page.
2. Products and commercial information
The characteristics, dimensions, materials, finishes, colours and minimum purchase quantities of each item are specified on the corresponding product page.
Photographs are provided to identify and present the products. However, some colours or finishes may show slight differences depending on the screen used, lighting conditions or the manufacturing process.
Accessories, decorative items, padel rackets, shoes and other objects used to present the holders or display units are not included unless the product page expressly states otherwise.
Before placing an order, the customer is responsible for checking that the product, its dimensions and its installation system are suitable for the intended use, surface or furniture.
3. Placing and accepting an order
To make a purchase, the customer must select the products, specify the quantities, provide the billing and delivery details, choose an available payment method and accept these terms before confirming the order.
Before completing the purchase, the customer may review and correct the products, quantities, address and other information entered.
Once the order has been received, Shelf2000 will send confirmation to the email address provided by the customer. Registered customers may also view their orders from their account.
Orders may be placed in Spanish, English, French or Portuguese, depending on the language used during the purchasing process.
Shelf2000 may reject or cancel an order in the event of obvious pricing errors, lack of availability, inability to manufacture the products, incomplete information, suspected fraud or when the buyer cannot prove their status as a business or professional.
4. Prices, taxes and invoicing
The applicable prices will be those published in the online store when the order is placed, except in the event of an obvious typographical or computer error.
Before confirming the purchase, the customer will be able to view the price of the products, applicable taxes, shipping charges and the total order value.
VAT and other taxes will be applied according to the order destination and the customer’s tax status. Where an intra-Community or VAT-exempt transaction applies, the customer must provide a valid tax identification number and any required documentation.
Taxes, customs duties, import charges and procedures required in the destination country or territory will be the customer’s responsibility when they are not expressly included in the order.
The invoice will be issued using the information provided by the customer. The buyer must check that the company name, registered billing address and tax identification number are correct before confirming the purchase.
5. Payment methods
The customer may use the payment methods available and displayed during the purchasing process.
The order will not be considered paid until Shelf2000 has received the amount due or the transaction has been authorised by the payment service provider.
When payment is made by bank transfer, preparation or manufacture of the order will begin after the payment has been received and confirmed.
Additional information is available on our secure payment page.
6. Availability, preparation and manufacture
Some products may be manufactured or prepared after the order has been received. Any times stated on the product page, during checkout or in the order confirmation are estimates.
When an order contains different product references or large quantities, Shelf2000 may send the order as a single consignment or divide it into several deliveries, informing the customer when necessary.
If a product is unavailable or cannot be manufactured, Shelf2000 will contact the customer to offer an alternative, change the expected delivery time or cancel the affected item. A substitute product will not be sent without the customer’s approval.
Slight variations resulting from the manufacturing process that do not affect the product’s use, strength or functionality will not be considered defects.
7. Shipping and delivery
The order will be sent to the address provided by the customer. The buyer is responsible for providing a complete address, correct postcode and operational contact telephone number.
Shipping times are estimates and may be affected by the destination, order volume, carrier availability, customs procedures or circumstances beyond Shelf2000’s control.
Reasonable delays caused by transport, manufacturing, force majeure or circumstances outside Shelf2000’s control will not automatically give rise to compensation.
Available destinations, minimum order values for free shipping and special delivery conditions can be found on our shipping and delivery page.
8. Receipt and shipping incidents
The customer must check the number of packages and the external condition of the packaging when the order is delivered.
If the packaging shows signs of impact, breakage, moisture, deformation, missing packages or any other damage, the customer must record the specific issue on the carrier’s delivery note before accepting the delivery.
General comments such as “subject to inspection” may be insufficient to prove shipping damage. Whenever possible, photographs should be taken of the packaging, shipping label and affected products.
The incident must be reported to Shelf2000 within 48 hours of delivery, quoting the order number and providing clear photographs.
This notification period allows the claim to be handled promptly with the carrier, but it does not limit any rights the customer may have regarding internal or hidden defects under the applicable commercial legislation.
9. Cancellations, exchanges and commercial returns
Confirmed orders cannot be cancelled automatically. The customer must submit a written request, and Shelf2000 will check whether the order can still be stopped.
If preparation or manufacture has already begun, cancellation may be refused or the cost of work, materials and expenses already incurred may be deducted.
Requests for an exchange or commercial return resulting from the buyer’s decision must be reported within 48 hours of delivery. The request does not imply automatic acceptance and must be authorised in advance by Shelf2000.
When a return is accepted, the products must be unused, uninstalled, complete and properly protected in their original packaging or other suitable packaging.
Products manufactured, modified or prepared specifically according to the customer’s instructions, dimensions, colours, quantities or requirements cannot be returned because of a change of mind unless Shelf2000 expressly agrees otherwise.
The customer will bear the costs and risks associated with a commercial return, except when the return is due to an error by Shelf2000, an incorrect product or a lack of conformity attributable to Shelf2000.
No product may be returned without prior authorisation and instructions. Shelf2000 may refuse unidentified returns, items sent carriage due or shipments made without authorisation.
10. Incorrect, defective or non-conforming products
If the customer receives a product that differs from the one ordered, is incomplete or may have a manufacturing defect, they must contact Shelf2000 and provide the order number, affected product reference, a description of the problem and photographs or videos that allow it to be assessed.
Shelf2000 will review the information and explain the applicable procedure. Depending on the circumstances, the solution may involve completing the order, repairing or replacing the product, manufacturing a new unit or refunding the corresponding amount.
Damage caused by incorrect installation, improper use, impact, overloading, product modification, exposure to unsuitable conditions or normal wear and tear will not be considered a defect.
Before returning a product believed to be defective, the customer must receive authorisation and instructions from Shelf2000.
11. Installation and use of products
The customer must install and use the products in accordance with their characteristics, intended purpose and any instructions provided.
Fixings, screws, wall plugs and tools must be selected according to the type of wall, slatwall panel, furniture, mesh or structure on which the product will be installed.
When installation requires technical knowledge or may affect the safety of people, products or premises, it must be performed or supervised by qualified personnel.
Shelf2000 will not be responsible for damage caused by incorrect installation, an unsuitable surface, inappropriate fixings or use other than that for which the product was designed.
12. Liability
Shelf2000 will fulfil its obligations in accordance with the accepted order and the legislation applicable to commercial relationships between businesses and professionals.
The customer is responsible for the accuracy of the information provided, selecting the product and checking its compatibility with the intended installation location.
Shelf2000 will not be liable for indirect losses, loss of sales, loss of profit, interruption of business or damage arising from decisions made by the customer, except where such liability cannot legally be excluded.
13. Force majeure
Neither party will be responsible for a failure or delay caused by unforeseeable or unavoidable events beyond its reasonable control, including serious transport disruption, power failures, exceptional shortages of raw materials, industrial action, fires, floods, epidemics, administrative decisions or customs restrictions.
When these circumstances affect an order, Shelf2000 will inform the customer and attempt to provide a revised estimate, a reasonable alternative or cancellation of the part that cannot be supplied.
14. Data protection
Personal data provided during the purchasing process will be used to manage the order, invoicing, payment, shipping, customer service and compliance with legal obligations.
Additional information about the processing of personal data is available in our privacy policy .
15. Applicable law and dispute resolution
These terms and contracts concluded through Shelf2000.es will be governed by Spanish law, without prejudice to any mandatory rules that may apply.
The parties will attempt to resolve any disagreement in good faith through direct communication. If a solution cannot be reached, the dispute will be submitted to the courts with jurisdiction under the applicable legislation or a valid agreement between the parties.
If any provision of these terms is declared invalid or unenforceable, the remaining provisions will continue to apply.
16. Contact
For enquiries regarding an order, incident, return or these terms of sale, contact Shelf2000 and always include the corresponding order number.
Email: administracion@shelf2000.es
Telephone: +34 911 489 966
WhatsApp: +34 657 131 380
